Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: March 2024
1. General Questions
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2. How to apply DTF Transfers
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What are DTF Transfers ?

Direct to Film (DTF) transfers involve printing designs onto special films that are then transferred onto various fabrics using heatpress. This method allows for high-quality, durable prints on a wide range of textiles, including cotton, polyester, and blends.

How do I place an order for DTF transfers? 

You can place an order by selecting your desired product, uploading your artwork, and specifying the quantity and size of the transfers. Once your design is confirmed, proceed to checkout and complete your payment.

Can DTF transfers be done on dark fabrics?

Yes, DTF transfers work well on both light and dark fabrics. The process includes applying a white underbase layer before the color print, ensuring vibrant and opaque results on dark textiles.

What file formats do you accept for designs? 

We accept high-resolution images in PNG, JPEG, AI, TIFF , EPS or PSD formats. For best results, ensure your design is at least 300 DPI with transparent background.

 

Do I need to mirror my designs?

No, please do not mirror your designs. Our software does it automatically for you.

 

Can I was and dry garments with DTF prints like normal?

Yes, garments with DTF prints can be washed and dried normally. However, for best results, we recommend washing inside out in cold water and tumble drying on low. Avoid bleach and direct ironing on the print.
 

What are DTF gang sheets?

DTF gang sheets refer to a method of printing where multiple designs are printed side by side on a single sheet of special transfer film. This approach allows for efficient use of materials and the ability to print multiple designs in one go, which is particularly cost-effective for small to medium-sized print runs.

2. How do I apply DTF Transfers?

1. Place the transfer on your chosen garment 

Position your DTF Transfer sheet on top of your product.

2. Heat Press It

Press with medium/high pressure for 7 seconds. For 100% cotton we recommend 140°, for polyester fabrics 120° for 7 seconds.

3. Peel the sheet

You can peel your DTF transfer sheet immediately. (Warn and cold peeling works as well.)

4. Re-press 

This is an optional only but recommended for the durability of your transfers. Press for 5 sec with teflon or parchment paper on top.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a $99. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

No, we do not ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

 

Where are you shipping from? 

We ship from Bulgaria across all Europian countries using UPS or Fedex next day delivery at no extra charge.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by live chat or emailing hello@sixtransfers.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at hello@sixtransfers.com.